About Us
AiPay Technology Private Limited is a fast-growing Fintech company based in Mumbai. We specialize in providing innovative payment solutions to merchants, helping them streamline their transactions and enhance their customer experiences. We are looking for a highly organized, detail-oriented professional to join our team and handle end-to-end onboarding, KYC approvals, documentation, and operational activities.
Key Responsibilities
- Merchant Onboarding & KYC
- Oversee the complete onboarding process for new merchants, ensuring all documentation and regulatory requirements are met.
- Conduct thorough KYC checks and approve or escalate cases as needed, maintaining strict adherence to compliance guidelines.
- Document & Agreement Management
- Manage all types of documents and agreements, including vendor contracts, merchant agreements, and internal records.
- Maintain an organized document repository and track all changes or renewals.
- Email & Communication Handling
- Manage and respond to incoming emails, ensuring timely communication with merchants, vendors, and internal stakeholders.
- Coordinate with various departments to gather required information and provide accurate updates to stakeholders.
- Vendor Negotiation & Deal Closing
- Engage with vendors to negotiate terms and pricing, ensuring the most favorable deals for the company.
- Finalize agreements in collaboration with the legal and finance teams, ensuring compliance and alignment with company objectives.
- Process Improvement
- Continuously evaluate and improve onboarding and operational workflows, suggesting and implementing best practices.
- Keep up-to-date with industry regulations, Fintech trends, and compliance requirements to ensure the company remains compliant and competitive.
- Cross-Functional Collaboration
- Work closely with internal teams (Finance, Legal, Compliance, Operations) to ensure smooth and efficient service delivery.
- Assist in resolving escalations and operational issues related to merchant or vendor processes.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Commerce, Finance, or a related field.
- 2+ years of experience in operations, merchant onboarding, or KYC management within the Fintech/Banking/Financial Services sector.
- Strong understanding of KYC regulations, compliance requirements, and document management processes.
- Excellent communication skills (both written and verbal) for vendor negotiations and stakeholder management.
- Proven ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.
- Attention to detail and strong organizational skills for handling extensive documentation and data.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn new tools quickly.
- High level of integrity and confidentiality for handling sensitive information.